Returns & Refunds

Returns & Refunds

We want you to feel confident ordering from KLINIQ. Because our products are personal-care items, our policy is simple and hygiene-safe.

Return window

Unopened items in their original, sealed packaging may be returned within 7 days of delivery.

What cannot be returned

For hygiene reasons, opened or used bath products cannot be returned. Gift sets must be unopened with the original packaging intact.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photographs of the product and packaging. We will make it right with a replacement or refund — you will not be asked to ship damaged items back unless a carrier claim requires it.

Lost shipments

If tracking shows no movement or your order appears lost, contact us and we will investigate with the carrier and resolve it.

How to start a return

Use the Contact page with your order number. Please do not ship anything back before receiving return instructions and the correct return address. Unless an item is faulty or incorrect, return shipping is the customer’s responsibility.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected (or after photo verification for damaged items). Card refunds typically appear within 5–10 business days depending on your bank.