Refund policy

Refund Policy
If something is wrong with your order, contact us at sales@kliniqlabs.com with your order number and clear photos. Approved refunds are returned to the original payment method within 5–10 business days after approval. Original shipping costs are non-refundable unless the error was ours. If a parcel is confirmed lost in transit, we will replace it or refund you.
Returns
Because skincare is a personal care product, we cannot accept returns of opened or used items. This protects every customer’s safety and product integrity.
Unopened, unused items in their original sealed packaging may be eligible for return if requested within 7 days of delivery. Return shipping is the customer’s responsibility and original shipping is non-refundable. Contact us before sending anything back — unapproved returns cannot be processed.
Damaged, incorrect, or incomplete orders
If your order arrives damaged, incorrect, or incomplete, email us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will verify the issue and offer a replacement or refund where appropriate. Please do not dispose of the packaging until the issue is resolved.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We can only cancel orders that have not been dispatched yet — usually within 24 hours of purchase. Once an order has shipped from Korea, it can no longer be cancelled.
Skincare disclaimer
Our products are cosmetics for external use only. They are not medical products and are not intended to diagnose, treat, cure, or prevent any condition. Patch test every new product before first use, follow the product label instructions, and discontinue use if irritation occurs.